Shipping & Returns
Processing and shipping
We ship within the continental United States only. Orders are processed Monday through Friday during business hours after you receive your confirmation email. We'll notify you again when your order is ready to ship or ready for pickup. Once shipped, orders arrive in 3 to 5 days.
When delivery takes longer
- Items that need personalization
- Items shipped directly from the manufacturer
- Oversized or heavy items that can't ship by air
- Items on backorder from the manufacturer
If something on your order is backordered, we hold the whole order until everything is available unless you ask us to ship in parts. Shipping in parts means more than one shipping charge.
Shipping rates
Shipping is calculated and shown at checkout. Shipped orders over $400 include a 5.5% handling fee.
Free local pickup
Choose local pickup at checkout. In-stock items are ready within 7 to 10 business days at 1743 W Jesse James Rd, Excelsior Springs, MO 64024.
| Monday – Thursday | 9:00 am – 5:30 pm |
|---|---|
| Friday | 9:00 am – noon |
| Saturday – Sunday | Closed |
Local delivery
Local delivery is free on orders over $200 within 30 miles of the store. Orders under $200 have an $8 delivery fee. We'll text the number you gave at checkout when your delivery is scheduled or your pickup is ready.
Returns for damaged or defective items
Return damaged or defective items within 10 days of purchase for a full refund, minus shipping. You can also exchange them for anything online or in-store of equal or lesser value.
Questions
Email info@altcustsew.com or text (816) 947-1997.